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Please note that all orders are prepared for shipping on Mondays and Tuesdays.

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Club Membership FAQ

 

How do I sign up for a club membership?
You can sign up from a club conveniently through our website. You will need to create an online account to manage your club membership. Visit our club information page to compare club levels and join.

How often are club packages sent?
Club packages are prepared and shipped four times a year in September, December, February, and May. Members are notified via email both one week and two days before club packages are processed and shipped. You can access your account and club package to make any adjustments through these emails.

What wines are included in club packages?
Club packages will automatically include the newly released seasonal wine, though members can update this to their preferred selection of available wines. The September shipment includes the recent vintage of Cabernet Sauvignon. The December shipment includes the recent vintage of Red Wine. The February shipment includes the recent vintage of Chardonnay. The May shipment includes the recent vintage of Rosé.

Are club packages customizable?
Yes! Each club level has a minimum purchase amount, but members can choose what wines they would like to receive and add more to their order if they wish. You can update payment methods or shipping/billing addresses as needed by logging into your online account and accessing the dashboard. You can also access the club package to make changes through the notification emails sent both one week and two days before club packages are processed.

How do I make changes to my club order?
Members can conveniently make changes to their club order through the link sent in email notifications. Club members can also make changes by visiting our website. Once you log in, your club shipment details will appear on your account dashboard where you can update any information.

Can I pick up my order?
Yes! Club packages can be picked up locally in Yountville, California. Just select pick up when adjusting your shipping information for your Club Package. You will be contacted after the club package has been processed to arrange a pick-up time.

How long will it take for my club package to arrive once it’s processed?
Club packages could take up to two weeks to arrive once processed depending on the shipping service. During warmer months, we ship packages with temperature-controlled trucks to ensure the wines arrive in perfect condition. This can take a little extra time. A timeline for delivery is provided in the club email notifications.

Can I skip shipments or put my membership on hold?
Yes. Members can skip shipments, or put their membership on a 6-month hold. This can be done by accessing the club packages once you’re notified via email both one week and two days before they are processed.

How do I change club levels?
Changing club levels is easy. Simply cancel your current club level through your online account, and sign up for the new club level through our website. As a reason for cancellation, select “Switching to another club”. You’ll receive an email confirmation for both the cancellation and new club sign-up.

Can I cancel at any time?
Yes, you can cancel your club membership at any time through your online account.

I have other questions about club memberships.
We are happy to answer any of your questions! You can reach us by email at concierge@gentlemanfarmerwines.com or by phone at (707) 948-6107

 

 

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